REFUND POLICY

Introduction

At Cherans.com, we prioritize customer satisfaction and are committed to providing high-quality products and services. Due to the nature of our business and the products we sell, our Refunds and Returns Policy is outlined below. Please read this policy carefully before making a purchase.

Made-to-Order Products

All our products, including cookies, brownies, and other made-to-order foods, are freshly prepared and customized according to your specifications. As such, we are unable to accept returns or exchanges for these items.

Refunds

While we do not accept returns, we understand that exceptional circumstances may occur. Refunds may be issued under the following conditions:

1. Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 48 hours of delivery with a detailed description and photographic evidence of the issue. We will review your case and, if approved, issue a refund or replacement.

2. Incorrect Order: If you receive an incorrect order, please notify us within 48 hours of delivery. We will verify the mistake and, if confirmed, provide a refund or send the correct items.

3. Non-Delivery: If your order does not arrive within the specified delivery timeframe, please contact us. We will investigate the delay and, if necessary, issue a refund or reship the order.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer service team at hello@cherans.com within 48 hours of receiving your order or realizing an issue.

2. Provide your order number, a detailed description of the problem, and any supporting evidence (e.g., photos of damaged items).

3. Our team will review your request and respond within 2-3 business days.

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