This privacy notice tells you what to expect us to do with your personal information.

Contact details

You can email us anytime at hello@cherans.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

Names and contact details
Addresses
Date of birth
Purchase or account history
Payment details (including card or bank information for transfers and direct debits)
Information relating to loyalty programmes
Website user information (including user journeys and cookie tracking)

We collect or use the following information for the operation of customer accounts and guarantees:

Names and contact details
Addresses
Payment details (including card or bank information for transfers and direct debits)
Purchase history
Account information, including registration details
Marketing preferences

We collect or use the following information for service updates or marketing purposes:

Names and contact details
Addresses
Marketing preferences
Purchase or viewing history
IP addresses

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

Consent

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

Consent

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

Consent

Where we get personal information from

People directly

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.